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The Makita repair by mail | direct repair service program is a convenient alternative to in-person trips to a Makita Factory Service Centre. Repair by mail | direct repair offers free shipping* with easy online processing and tracking. Click here for fast and easy Repair's from Makita's Factory Trained / Certified Technicians.

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*Item and/or package shipped in for service cannot exceed 50 lbs.

How can I find the model number, serial number
and date code on a tool/battery?

Tool model number, serial number and date codes are located on the name plate as shown below

CORDLESS

FAQ TOPIC

PNEUMATIC

FAQ TOPIC

GAS

FAQ TOPIC

BATTERY

Battery model number is shown on the label located at the bottom of the battery

FAQ TOPIC

Need Help?

Please contact nearest factory Service Centres across Canada. Our trained technicians coast to coast are ready to help you

Finding Your Product Model Number

You will need to know your product's model number. Click here for examples of where this can be found.

FAQS

Click here to search our comprehensive Direct Repair FAQs

Most repairs are completed within

3

business days of receipt

24/7

Solution for Quick & Convenient Repairs

Best for individual or smaller tool quantities

FREE

Purolator shipping to a Makita Factory Service Centre*

Drop off your Makita Tool to one of

2,000+

authorized Purolator Shipping Centres

Makita Factory Service Centre Technicians will repair your tool with genuine Makita parts

Your tool is returned directly to you – no need to pick it up*

Check the repair status anytime and receive status notifications

NO COST*

If the repair is covered under warranty, there is no cost to the user.

For repairs not covered under warranty, the customer may request an estimate prior to repair. If authorized by the customer, the repairs will proceed and upon completion the customer will be informed of the actual costs. Prior to releasing the tool for return-shipping, Makita will collect full payment for cost of repair and shipping fees.

*Item and/or package shipped in for service cannot exceed 50 lbs. and must not measure greater than 108" in length or 165" in length plus girth (L+2W+2H), otherwise it will need to be brought directly to a Makita Factory Service Centre. To locate the closest Factory Service Centre to you, please visit Here. Direct Repair is available to legal residents within the Canadian provinces (excluding some areas).

READY TO SHIP YOUR PRODUCT?

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