Current Openings :

Job Summary: 

In this role you will oversee various teams including warehouse, inventory, customer service, facility management and supply chain among others. Through teamwork and collaboration, this role will ensure the achievement of all targets including; safety standards, quality standards, department budget, productivity levels, and customer service levels.

You will be responsible for managing objectives, and ensuring work is completed in accordance with account KPI’s (Key Performance Indicators). You will establish performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, accuracy, etc. in accordance with account and/or internal metrics.

You are responsible for identification of capital improvement projects, including cost analysis to be utilized in the preparation of capital budgets. Administers energy management initiatives including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database.

Responsibilities:

• Lead by example and model behaviors that are consistent with the company's values.
• Mentor and coach team leaders to further develop competencies, ensure proper training of staff and analyze future needs.
• Implementing new internal process and protocols aimed at improving efficiency within the business.
• Liaising with cross-functional teams & departments for all business strategy related decisions (marketing, sales, information technology, finance and human resources)
• Set performance metrics in accordance with account KPI's (Key Performance Indicators) for each department.
• Provide direction and communicate overall site goals, metrics and strategy to teams.
• Use space and resources efficiently to meet objectives.
• Proposes strategies to reduce costs and improve procedures of supply chain logistics.
• Monitors demand and analyzes data to anticipate future supply and logistical needs.
• Keep Inventory control systems up to date and make sure inventories are accurate.
• Participate in customer reviews and projects and monitor the quality of service they are receiving.
• Manage complaints concerning transaction and delivery, in particular by handling and documenting complaints received to make sure their resolution improves client satisfaction.
• Manage the facility’s fixed and variable costs in order to meet budget requirements.
• Produce and analyze regular reports and statistics.
• Ensure all H&S rules are met and implement preventive measures to improve the overall standards of the facility.
• Oversee outside contractors for general repairs and maintenance to facility and equipment.
• Other duties as assigned.

Qualifications:

• A bachelor’s degree or higher with a concentration in business
• Minimum of 8+ years of sales and leadership experience
• Coaching Skills: works well with a wide range of individuals to provide support, guidance, encouragement, and direction.
• Leadership Skills: Strong skills in leadership, decision making, and budgeting.
• Interpersonal Skills: The ability to communicate effectively at all levels within the business, and with external suppliers and customers.
• Communication skills: Exceptional listening, negotiating and presentation skills.
• Analytical: identify a problem or issue, gather information, develop a solution.
• Technical Skills: Excellent computer skills.
• Critical thinking: analyze and evaluate facts to form a judgement.
• Organizational Skills: Exhibit great attention to detail and highly organized with the ability to prioritize tasks to meet deadlines.
• Continuous Improvement: always looking for innovative ways to improve with customer-focused, and achievable solutions.

Interested in Joining our Team:

Please submit your cover letter and resume to hr@makita.ca, with the subject line Director of Operations, by the closing date of Wednesday, April 28, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).

Job Summary: 

The Accounts Receivable Representative supports the Finance & Accounting Department by processing and recording payment transactions, order releases, telephone collections, and reconciliation of customer deductions.  Other duties include applicable follow up, preparing reports, fact checking of credit information, filing, and communication (phone and email) with customers and staff.

Responsibilities:

• Preparation of daily deposits and application of payments to customer accounts.
• Review and release orders on “credit hold”
• Contact (phone and email) delinquent debtors to collect overdue balances.
• Investigate and resolve any short payments, deductions, irregularities, or enquiries. 
• Reconcile customer accounts.
• Provide customers with requested information (ex. statements, invoice copies, assistance with inquiries related to account).
• Review completed credit applications, research trade and bank references and credit reports.
• Work with other departments to ensure records are accurate and complete and/or resolving issues if needed. 
• Assist with month-end, quarter-end, and year-end reports.
• Complete department filing.
• Perform other job-related duties/projects as assigned.

Qualifications:

• Degree/Diploma in Business Administration or related field.
• A minimum of two (2) years of related experience.
• Familiar with information contained on credit reports (Dun and Bradstreet/Equifax)
• Experience dealing with national retail customers would be an asset.
• Superior computer skills: MS-Office, AS400, data entry.
• Analytical: identify a problem or issue, gather information, develop a solution.
• Critical thinking: analyze and evaluate facts to form a judgement.  Ability to be alerted to any potential warning signs that could impact the collection of a debt.
• Mathematical: high working knowledge and ability to accurately perform mathematical tasks.
• Customer Service: ability to deal with customers in a professional manner to collect balances and assist when needed. 
• Interpersonal skills: ability to build professional relationship with internal staff and external customers.
• Communication: express information (oral and written) with consistency and clarity.  Use active listening techniques to effectively understand and provide feedback.  Fluent in English, bilingual (French) would be an asset.
• Negotiation skills: Professional demeanor with the ability to influence and collect balances owing.
• Organization: keep deadlines, prioritize tasks, multi-tasking, and planning.

Interested in joining our team:

Please submit your cover letter and resume to ar@makita.ca with the subject line Accounts Receivable Representative, by the closing date of Tuesday, April 20, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).

Job Summary:  

As a Technician in our Factory Service Centre’s you are key to our after-sales service. You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Visually inspecting and testing products/equipment.
• Dismantling products/equipment and repairing within Makita Canada Inc. standards.
• Troubleshooting and identifying malfunctioning or inoperative equipment.
• Assemble and test tools to ensure proper performance levels.
• Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory of parts and accessories.
• Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image at all times.
• Performs other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of related experience repairing tools/equipment.
• Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
• Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools.
• Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals.
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
• Basic knowledge of English to serve customers in either language

Application Instructions:

If you are interested in working with Makita Canada Inc. as a Technician in our Factory Service Centres forward a copy of your resume to our Factory Service Centre Manager.

• St. Leonard, QC; Dan Erskine at D.Erskine@makita.ca

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Job Summary:  

As a Technician in our Factory Service Centre’s you are key to our after-sales service. You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Visually inspecting and testing products/equipment.
• Dismantling products/equipment and repairing within Makita Canada Inc. standards.
• Troubleshooting and identifying malfunctioning or inoperative equipment.
• Assemble and test tools to ensure proper performance levels.
• Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory of parts and accessories.
• Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image at all times.
• Performs other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of related experience repairing tools/equipment.
• Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
• Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools.
• Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals.
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
• Basic knowledge of English to serve customers in either language

Application Instructions:

If you are interested in working with Makita Canada Inc. as a Technician in our Factory Service Centres forward a copy of your resume to our Factory Service Centre Manager.

• Les Saules, QC; Stephane Aubin at S.aubin@maktia.ca

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Job Summary: 

Reporting to the Vice President Sales, the Director of Sales will be responsible for managing the Regional Managers, their sales teams, and the National Manager – Market Development to achieve the monthly and annual sales targets for Tools and Accessories.

You will assist the VP of Sales to create the strategic sales strategies to grow market share. You will successfully execute these strategies and mentor the Regional Sales Managers and Sales team. You will be accountable for establishing sales targets that align with the overall vision and mission of Makita to meet company objectives, promote sales growth, and increase profitability and customer satisfaction throughout the organization.

As the Director of Sales, you will be a successful business leader with strong sales experience, experience leading a sales team, foster a team mentality of collaboration and be able to successfully execute the sales strategy to grow Makita’s market shares and develop a strong sales team.

Responsibilities:

• Assist the VP sales to develop, implement and review comprehensive business plans for the sales strategy and growth including short and long-term objectives, strategies, program plans, national pricing structure and budgets.
• Collaborate on the development of marketing strategies, plans and communications with the VP Sales and Director of Marketing.
• Establish sales forecasts, performance targets and measures, and monitor actual progress, including feedback mechanisms for effective problem resolution.
• Research prospective accounts in targeted markets, pursuing leads, and following through to a successful agreement, including national accounts.
• Understand the target markets, including industry, company, project, company contacts, competitors and which market strategies can be used to attract clients.
• Have a strong understanding of company products, competition in the market and positioning.
• Provide direction and coaching to all Regional Managers and National Manager – Market Development resulting in a highly functional, efficient, knowledgeable and customer service orientated team. 
• Introduce effective sales practices to bring the organization to a higher level of performance.
• Improve upon existing and introduce new sales channels while growing existing channels.
• Maintain the values and principles of Makita Canada and lead by example.
• Other related duties as required for the position.

Qualifications:

• A bachelor’s degree with a concentration in business
• Minimum of 8+ years of sales and leadership experience
• Experience working in industrial and retail power tool sales; or a comparable industry.
• Managed directly or indirectly staff levels of 50+ employees.
• Coaching Skills: Proven capability coaching, directing, and leading a strategic sales team.
• Proven experience executing sales strategy, growing company market shares, and developing strong cohesive teams.
• Leadership Skills: Strong skills in leadership, strategic planning, and budgeting.
• Interpersonal Skills: The ability to communicate effectively at all levels within the business, and with external suppliers and customers.
• Communication skills: Exceptional listening, negotiating and presentation skills.
• Continuous Improvement: always looking for innovative ways to improve with customer-focused, differentiated and achievable solutions.
• Analytical Skills: Ability to research and analyse information and prepare reports.
• Technical Skills: Excellent computer skills.
• Organizational Skills: Exhibit great attention to detail and highly organized.

Travel:

• A valid drivers license (minimum G class) maintained in good standing.
• Ability to Travel within Canada approximately 40% of the time. 

Application Instructions:

Interested in joining our team! Please submit your cover letter and resume to hr@makita.ca, with the subject line Director of Sales Application, by the closing date of Thursday, April 15, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).

Job Summary: 

The End User Application Specialist is responsible the development of sales through building relationships with end users, advising dealers and end users of current promotions, organizing and delivering practical demonstrations, and educating end users about our products through their extensive product knowledge.

Responsibilities:

• Add value to the relationships between Makita Canada and the end user community in Canada.
• Establish, maintain, and grow relationships with targeted and strategic end users and end user organizations in Canada.
• Undertake product and market research as requested by senior management.
• Participate in events and shows that offer direct access to and with the professional / industrial end user community in Canada.
• Keep accurate records of call activities and sales successes related to target products and/or brand conversions.
• Prepare monthly reports on activity, sales, etc…reports will be shared and communicated within Makita Canada for follow-up and replication in other regions.
• Actively solicit, support and work with strategic dealers on joint sales calls and other initiatives resulting in mutual benefit to the dealer and Makita Canada.
• Provide product training and demonstrations to end users and end user organizations as required.
• Other job-related activities, duties, and projects, as assigned.

Qualifications:

• High School Diploma or equivalent.
• A minimum of two (2) years of related experience in product demonstration or sales.
• Valid/Current Drivers Licence with clean driving record/extract required.
• Mechanical aptitude with solid knowledge and use of power tools.
• Communication Skills: excellent communication (oral and written) in a clear, concise, and professional manner. Fluent in English (and French for positions in Quebec)
• Interpersonal skills: relate well with people, effective/active listener, collaborate and work well with others.
• Teamwork: works cooperatively and effectively with a wide range of individuals, successfully builds relationships.
• Detailed Orientation: meticulous about managing your time, evaluating your priorities, and accomplishing your goals.
• Proficient in MS-Office; Word, Excel, and Outlook.

Travel:

• Extensive travel throughout the province and some nationally required.
• Overnight travel will be required.

Application Instructions:

Interested in joining our team! Please submit your cover letter and resume to v.rao@makita.ca, with the subject line End User Application Specialist, by the closing date of Monday, April 5, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).

Two positions – BC and ON

Makita is an international brand hat produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary: 

The End User Application Specialist is responsible the development of sales through building relationships with end users, advising dealers and end users of current promotions, organizing and delivering practical demonstrations, and educating end users about our products through their extensive product knowledge.

Responsibilities:

• Add value to the relationships between Makita Canada and the end user community in Canada.
• Establish, maintain, and grow relationships with targeted and strategic end users and end user organizations in Canada. These relationships will result in the following outcomes:?
  • Overall sales growth for Makita Canada
  • Sales growth in specific and targeted products and product categories
  • Establishment and maintenance of formalized end user programs
  • Successful execution of product and brand conversions
• Undertake product and market research as requested by senior management.
• Participate in events and shows that offer direct access to and with the professional / industrial end user community in Canada.
• Keep accurate records of call activities and sales successes related to target products and/or brand conversions.
• Prepare monthly reports on activity, sales, etc…reports will be shared and communicated within Makita Canada for follow-up and replication in other regions.
• Actively solicit, support and work with strategic dealers on joint sales calls and other initiatives resulting in mutual benefit to the dealer and Makita Canada.
• Provide product training and demonstrations to end users and end user organizations as required.
• Other job-related activities, duties, and projects, as assigned.

Qualifications:

• High School Diploma or equivalent.
• A minimum of two (2) years of related experience in product demonstration or sales.
• Valid/Current Drivers Licence with clean driving record/extract required.
• Communication Skills: excellent communication (oral and written) in a clear, concise, and professional manner. Fluent in English (and French for positions in Quebec)
• Interpersonal skills: relate well with people, effective/active listener, collaborate and work well with others.
• Teamwork: works cooperatively and effectively with a wide range of individuals, successfully builds relationships.
• Detailed Orientation: meticulous about managing your time, evaluating your priorities, and accomplishing your goals.
• Proficient in MS-Office; Word, Excel, and Outlook.
• Mechanical aptitude with solid knowledge and use of power tools.

Travel:

• Extensive travel throughout the province and some nationally required.
• Overnight travel will be required.

Application Instructions:

Interested in joining our team! Please submit your cover letter and resume to l.mcrobbie@makita.ca, with the subject line End User - OPE, by the closing date of Wednesday, March 3, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).

Job Summary:  

Reporting to the Director of Marketing, the Digital Marketing Specialist will support the promotion of Makita products and services using digital marketing channels and methods including website, social media, email marketing, mobile marketing, SEO/SEM, and content marketing including blogs, infographics, and videos. This individual will create, launch, and support our digital marketing initiatives, and collaborate with internal partners to deliver our digital marketing objectives. This position is based in Makita Canada’s Head Office in Whitby, Ontario.

Responsibilities:

• Participate in creating our multichannel digital marketing strategy and drive its execution.
• Plan, implement and manage all digital marketing campaigns from start to finish.
• Develop and implement email marketing campaigns to end-users and dealers frequently.
• Create infographics, images, videos and marketing content for social media, search, and other digital marketing campaigns using Adobe Creative Cloud.
• Manage and maintain Makita Canada’s search and social media accounts (e.g., Google, Instagram, Twitter, YouTube, LinkedIn, and Facebook) and marketing automation tools.
• Monitor customer reviews and social media posts across all platforms, engage with end-users, and liaise internally to respond to questions in a professional and timely manner.
• Manage, moderate, and serve as the super administrator for Makita Canada’s community groups. Coordinate with channel administrators to respond to user questions.
• Stay up to date with trends and changes in digital marketing (SEO, SEM, PPC, Google algorithm changes, etc.) and major search engines.
• Manage and be the single point of contact for Makita Canada’s Influencer network.
• Become an expert in the Makita product portfolio, markets, and competition.
• Other related duties as may be required.

Qualifications:

• Bachelor’s degree or 3-year post-secondary diploma
• Minimum 2 years experience in digital, social media and search marketing
• Proficiency in Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Spark, After Effects, Premiere Pro, Media Encoder)
• Experience in managing social media and content sharing platforms – LinkedIn, Instagram, YouTube, and Facebook.
• Experience in creating and managing PPC campaigns (display ads, social media ads.)
• Working knowledge of Google Analytics and HubSpot (HubSpot certification is an asset but not mandatory)
• Working knowledge of SEO best practices
• Excellent copywriting and proofreading skills required.
• Understanding of CASL (Canada’s Anti-Spam Legislation)
• Excellent communication skills, both written and verbal in English (Bilingual is an asset but not mandatory)
• Excellent relationship building and interpersonal skills.
• Excellent attention to detail, organizational and planning skills are required.

Location:

Head Office - Whitby, ON

Travel:

None to infrequent.

Application Instructions:

Please forward your resume to pmcareers@makita.ca before the application deadline of March 5, 2021.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Job Summary:  

Reporting to the Product Manager, the National Product Trainer is responsible for the design, delivery, and continuous improvement of product training programs for Makita Canada employees, channel partners and end-users. The individual will also oversee the implementation and maintenance of product certifications and regulatory compliance, in coordination with internal teams and legal counsel. The Product Trainer will work on projects and initiatives, as needed, to support the marketing team’s core objectives. This position is based in Makita Canada’s Head Office in Whitby, Ontario.

Responsibilities:

• Design, develop, and deliver engaging product training programs, industry-specific content and learning experiences through online and in-person training sessions.
• Collaborate with product managers, internal partners, and sales to organize and deliver virtual and in-person training events for employees, channel partners and customers.
• Maintain training materials ensuring they are up to date with new products and reflecting competitive differentiators, benefits, and value to customers.
• Create “how-to” videos and infographics including writing scripts, recording videos, and performing video editing.
• Become an expert in the Makita product portfolio, markets, and competition.
• Support preparation and execution of trade shows, road shows and customer events.
• Collaborate internally and with service providers (e.g., legal, certification agencies) to complete product tests and certification on time and to relevant standards (e.g., CSA).
• Monitor and communicate changes to compliance and testing requirements and maintain documentation and tracking for product tests and listing requests.
• Other related duties as may be required.

Qualifications:

• Bachelor’s degree or three (3) year post-secondary diploma
• 2-3 years experience in industrial product training, marketing, or related experience.
• Excellent presentation skills
• Excellent communication skills, both written and verbal in English (Bilingual is an asset)
• Superior relationship building and interpersonal skills.
• Excellent attention to detail, organizational and planning skills are required.
• Proficiency in Microsoft Office required (virtual collaboration/training tools is an asset).
• Proficiency in Adobe Creative Cloud is welcomed.
• Ability to write copy, instructional text, audio scripts/video scripts.
• Experience with video creation and editing is an asset.
• A valid driver’s license maintained in good standing.

Location:

Head Office - Whitby, ON

Travel:

Up to 20% of the time

Application Instructions:

Please forward your resume to pmcareers@makita.ca before the application deadline of March 5, 2021.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Job Summary: 

The Category Sales Specialist – Cleaning Solutions will assist Makita Canada grow its revenue and market share of products within your specialty. 

You will be Makita Canada’s “Product Specialist” in our Cleaning Solutions Category. As a Category Sales Specialist you will be responsible for expanding our dealer market for cleaning equipment; generating and increasing product demand for Makita Cleaning equipment with professional end users; and ensuring a high level of service to the dealers and end users.

As a member of the regional sales team, you will be supported by the Québec sales and service teams as well as the Product Management and Marketing teams in Whitby.

Responsibilities:

• Expand Makita Canada’s dealer network for cleaning equipment.
• Generate and increase product demand for Makita Canada’s cleaning equipment with professional end users.
• Make sales calls (independent and joint calls) to professional end users to demonstrate Makita Canada’s cleaning equipment and create sales.
• Analyze the market’s potential, track sales and status reports.
• Establish, maintain, and grow relationships with targeted customers.
• Participate in events and shows; organize, prepare, and present demo days for retail markets.
• Seek and execute sales and conversion opportunities.
• Prepare monthly reports on activity, sales, etc…reports will be shared and communicated within Makita Canada for follow-up and replication in other regions.
• Other job-related activities, duties, and projects, as assigned.

Qualifications:

• High School Diploma or equivalent. 
• Degree or Diploma in Business, Sales, Marketing, or related field preferred.
• A minimum of two (2) years of related experience in sales.
• Valid/Current Drivers Licence with clean driving record/extract required. Fluent in French, Bilingual preferred.
• Communication: excellent oral and written communication skills, professional demeanor.
• Interpersonal: relate well with people, effective/active listener, collaborate and work well with others. Provide service to customers based on their needs.
• Teamwork: works cooperatively and effectively with a wide range of individuals, successfully builds relationships.
• Service Orientation: provide superior service to customers.
• Organization: meticulous about managing your time, evaluating your priorities, and accomplishing your goals.
• Computer Skills: advanced knowledge of MS-Office (Word, Excel, PowerPoint, and Outlook).
• Basic knowledge: power tools, outdoor power equipment and cleaning equipment (can be learned on the job).

Travel:

• Extensive travel throughout region/territory required.
• Overnight travel will be required.

Application Instructions:

Interested in joining our team?! Please submit your cover letter and resume to m.chartrand@makita.ca, with the subject line Category Sales Specialist, by the closing date of Thursday, March 11, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).

Job Summary: 

The Category Sales Specialist – Cleaning Solutions will assist Makita Canada grow its revenue and market share of products within your specialty. 

You will be Makita Canada’s “Product Specialist” in our Cleaning Solutions Category. As a Category Sales Specialist you will be responsible for expanding our dealer market for cleaning equipment; generating and increasing product demand for Makita Cleaning equipment with professional end users; and ensuring a high level of service to the dealers and end users.

As a member of the regional sales team, you will be supported by the Ontario sales and service teams as well as the Product Management and Marketing teams in Whitby.

Position is located in the Greater Toronto Area.

Responsibilities:

• Expand Makita Canada’s dealer network for cleaning equipment.
• Generate and increase product demand for Makita Canada’s cleaning equipment with professional end users.
• Make sales calls (independent and joint calls) to professional end users to demonstrate Makita Canada’s cleaning equipment and create sales.
• Analyze the market’s potential, track sales and status reports.
• Establish, maintain, and grow relationships with targeted customers.
• Participate in events and shows; organize, prepare, and present demo days for retail markets.
• Seek and execute sales and conversion opportunities.
• Prepare monthly reports on activity, sales, etc…reports will be shared and communicated within Makita Canada for follow-up and replication in other regions.
• Other job-related activities, duties, and projects, as assigned.

Qualifications:

• High School Diploma or equivalent. 
• Degree or Diploma in Business, Sales, Marketing, or related field preferred.
• A minimum of two (2) years of related experience in sales.
• Valid/Current Drivers Licence with clean driving record/extract required. Fluent in French, Bilingual preferred.
• Communication: excellent oral and written communication skills, professional demeanor.
• Interpersonal: relate well with people, effective/active listener, collaborate and work well with others. Provide service to customers based on their needs.
• Teamwork: works cooperatively and effectively with a wide range of individuals, successfully builds relationships.
• Service Orientation: provide superior service to customers.
• Organization: meticulous about managing your time, evaluating your priorities, and accomplishing your goals.
• Computer Skills: advanced knowledge of MS-Office (Word, Excel, PowerPoint, and Outlook).
• Basic knowledge: power tools, outdoor power equipment and cleaning equipment (can be learned on the job).

Travel:

• Extensive travel throughout region/territory required.
• Overnight travel will be required.

Application Instructions:

Interested in joining our team?! Please submit your cover letter and resume to v.rao@makita.ca, with the subject line Category Sales Specialist, by the closing date of Thursday, March 11, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

As a Factory Service Centre Manager-in-Training, you are responsible for supporting the manager with the daily operations and managing the Factory Service Centre in the absence of the Manger. Your responsibilities include providing leadership and support of growth and development to FSC Technicians.  The FSC Manager is responsible for the daily operations of the Service Centre.  The FSC Manager has oversight for the completion of all Service Technician tasks, duties, and responsibilities in a timely, accurate, complete, and thorough basis. As well, you will support the sale of accessories, and parts, and answer general product questions.

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public, including assisting with de-escalating difficult situations.
• Ensure all Service Technicians are trained to repair our product/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools.
• Oversee and assess FSC Staff activities and provide them with regular performance-related feedback.
• Ensures the appropriate service levels are maintained in the Factory Service Centre.
• Repair customer tools/products when necessary.
• Handle major incidents that cannot be resolved by Service Technician.
• Work with management on customer service initiatives.
• Maintain documentation pertaining to customer sales and work orders.
• Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image.
• Provide support to other Service Centres and other Makita departments as required.
• Perform other job-related duties/projects as assigned.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• Five (5) year of related experience repairing tools/equipment.
• One (1) year of supervisory experience.
• Knowledge and experience with the use of and repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
• Communication skills: verbal and in writing, ensuring you are clear and concise.
• Interpersonal skills: to develop good working relationships with our customers and staff.
• Comprehension: Ability to read, interpret and explain documents, including safety rules, operating and maintenance instructions and service/repair manuals.
• Planning and organizational skills: to prioritize the FSC’s workload.
• Leadership and Teamwork: ability to lead and work in a team environment.
• Inventory Management: inventory control, shipping and receiving an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Staring Salary: $20.00 to $24.00 per hour

Application Instructions:

Interested in joining the Makita team?
Please forward a copy of your resume to the hiring manager at k.marumoto@makita.ca.

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.  You will be responsible for ensuring that the showroom is maintained in a safe, orderly, and clean manner, providing administrative support, and assisting with reports in accordance with company standards. 

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Processing invoices for sale of products and repairs.
• Supporting the Service Centre with their administrative tasks and reports.
• Notifying customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory levels for parts and accessories.
• Ensuring the Factory Service Centre is clean and organized consistent with the Makita brand image.
• Shipping and receiving goods; both internal and customer items.
• Performing other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of customer service experience.
• Experience using computer software (Microsoft Suite).
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving via courier service an asset.
• Familiarity with electric (AC & DC), pneumatic and gasoline-powered tools an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Staring Salary: $15.00 to $16.50 per hour

Application Instructions:

If you are interested in working with Makita Canada Inc. as a Service Centre Assistant please forward a copy of your resume to our Factory Service Centre Manager:

• Les Saules, QC; Stephane Aubin at S.Aubin@makita.ca
• St. Leonard, QC; Dan Erskine at D.Erskine@makita.ca

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.  You will be responsible for ensuring that the showroom is maintained in a safe, orderly, and clean manner, providing administrative support, and assisting with reports in accordance with company standards. 

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Processing invoices for sale of products and repairs.
• Supporting the Service Centre with their administrative tasks and reports.
• Notifying customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory levels for parts and accessories.
• Ensuring the Factory Service Centre is clean and organized consistent with the Makita brand image.
• Shipping and receiving goods; both internal and customer items.
• Performing other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of customer service experience.
• Experience using computer software (Microsoft Suite).
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving via courier service an asset.
• Familiarity with electric (AC & DC), pneumatic and gasoline-powered tools an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Staring Salary: $15.00 to $16.50 per hour

Application Instructions:

If you are interested in working with Makita Canada Inc. as a Technician in our Factory Service Centre in Burnaby, BC please forward a copy of your resume to our Factory Service Centre Manager, Yven Fernandez at fscburnaby@makita.ca

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.