Current Openings :

Job Summary: 

The Accounts Receivable Representative supports the Finance & Accounting Department by processing and recording payment transactions, order releases, telephone collections, and reconciliation of customer deductions.  Other duties include applicable follow up, preparing reports, fact checking of credit information, filing, and communication (phone and email) with customers and staff.

Responsibilities:

• Preparation of daily deposits and application of payments to customer accounts.
• Review and release orders on “credit hold”
• Contact (phone and email) delinquent debtors to collect overdue balances.
• Investigate and resolve any short payments, deductions, irregularities, or enquiries. 
• Reconcile customer accounts.
• Provide customers with requested information (ex. statements, invoice copies, assistance with inquiries related to account).
• Review completed credit applications, research trade and bank references and credit reports.
• Work with other departments to ensure records are accurate and complete and/or resolving issues if needed. 
• Assist with month-end, quarter-end, and year-end reports.
• Complete department filing.
• Perform other job-related duties/projects as assigned.

Qualifications:

• Degree/Diploma in Business Administration or related field.
• A minimum of two (2) years of related experience.
• Familiar with information contained on credit reports (Dun and Bradstreet/Equifax)
• Experience dealing with national retail customers would be an asset.
• Superior computer skills: MS-Office, AS400, data entry.
• Analytical: identify a problem or issue, gather information, develop a solution.
• Critical thinking: analyze and evaluate facts to form a judgement.  Ability to be alerted to any potential warning signs that could impact the collection of a debt.
• Mathematical: high working knowledge and ability to accurately perform mathematical tasks.
• Customer Service: ability to deal with customers in a professional manner to collect balances and assist when needed. 
• Interpersonal skills: ability to build professional relationship with internal staff and external customers.
• Communication: express information (oral and written) with consistency and clarity.  Use active listening techniques to effectively understand and provide feedback.  Fluent in English, bilingual (French) would be an asset.
• Negotiation skills: Professional demeanor with the ability to influence and collect balances owing.
• Organization: keep deadlines, prioritize tasks, multi-tasking, and planning.

Interested in joining our team:

Please submit your cover letter and resume to ar@makita.ca with the subject line Accounts Receivable Representative, by the closing date of Wednesday, June 30, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).

Job Summary: 

The Category Sales Specialist – Cleaning Solutions will assist Makita Canada grow its revenue and market share of products within your specialty. 

You will be Makita Canada’s “Product Specialist” in our Cleaning Solutions Category. As a Category Sales Specialist you will be responsible for expanding our dealer market for cleaning equipment; generating and increasing product demand for Makita Cleaning equipment with professional end users; and ensuring a high level of service to the dealers and end users.

As a member of the regional sales team, you will be supported by the Ontario sales and service teams as well as the Product Management and Marketing teams in Whitby.

Position is located in the lower main land of British Columbia.

Responsibilities:

• Expand Makita Canada’s dealer network for cleaning equipment.
• Generate and increase product demand for Makita Canada’s cleaning equipment with professional end users.
• Make sales calls (independent and joint calls) to professional end users to demonstrate Makita Canada’s cleaning equipment and create sales.
• Analyze the market’s potential, track sales and status reports.
• Establish, maintain, and grow relationships with targeted customers.

• Participate in events and shows; organize, prepare, and present demo days for retail markets.
• Seek and execute sales and conversion opportunities.
• Prepare monthly reports on activity, sales, etc…reports will be shared and communicated within Makita Canada for follow-up and replication in other regions.

• Other job-related activities, duties, and projects, as assigned.

Qualifications:

• High School Diploma or equivalent. 
• Degree or Diploma in Business, Sales, Marketing, or related field preferred.
• A minimum of two (2) years of related experience in sales.
• Valid/Current Drivers Licence with clean driving record/extract required.
• Communication: excellent oral and written communication skills, professional demeanor.
• Interpersonal: relate well with people, effective/active listener, collaborate and work well with others. Provide service to customers based on their needs.
• Teamwork: works cooperatively and effectively with a wide range of individuals, successfully builds relationships.
• Service Orientation: provide superior service to customers.
• Organization: meticulous about managing your time, evaluating your priorities, and accomplishing your goals.
• Computer Skills: advanced knowledge of MS-Office (Word, Excel, PowerPoint, and Outlook).
• Basic knowledge: power tools, outdoor power equipment and cleaning equipment (can be learned on the job).

Benefits:

• Commission/Bonus available  
• Company vehicle and expense reimbursement.

Travel:

• Extensive travel throughout region/territory required.
• Overnight travel will be required.

Interested in joining our Team?

Please submit your cover letter and resume to c.wiebe@makita.ca, with the subject line Category Sales Specialist, by the closing date of Thursday, June 10, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to 

Job Summary:  

As an Associate in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.  You will be responsible for ensuring that the showroom is maintained in a safe, orderly, and clean manner, providing administrative support, and assisting with reports in accordance with company standards. 

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Processing invoices for sale of products and repairs.
• Supporting the Service Centre with their administrative tasks and reports.
• Notifying customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory levels for parts and accessories.
• Ensuring the Factory Service Centre is clean and organized consistent with the Makita brand image.
• Shipping and receiving goods; both internal and customer items.
• Performing other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of customer service experience.
• Experience using computer software (Microsoft Suite).
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving via courier service an asset.
• Familiarity with electric (AC & DC), pneumatic and gasoline-powered tools an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Company Benefits:

• Monthly bonus plan
• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement

Interested in joining our team? 

Please forward a copy of your resume to hr@makita.ca.

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibilities Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Job Summary:  

As a Technician in our Factory Service Centre’s you are key to our after-sales service. You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Visually inspecting and testing products/equipment.
• Dismantling products/equipment and repairing within Makita Canada Inc. standards.
• Troubleshooting and identifying malfunctioning or inoperative equipment.
• Assemble and test tools to ensure proper performance levels.
• Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory of parts and accessories.
• Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image at all times.
• Performs other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of related experience repairing tools/equipment.
• Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
• Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools.
• Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals.
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
• Basic knowledge of English to serve customers in either language

Job Summary:  

As a Technician in our Factory Service Centre’s you are key to our after-sales service. You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Visually inspecting and testing products/equipment.
• Dismantling products/equipment and repairing within Makita Canada Inc. standards.
• Troubleshooting and identifying malfunctioning or inoperative equipment.
• Assemble and test tools to ensure proper performance levels.
• Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory of parts and accessories.
• Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image at all times.
• Performs other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of related experience repairing tools/equipment.
• Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
• Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools.
• Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals.
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
• Basic knowledge of English to serve customers in either language

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

As a Factory Service Centre Manager-in-Training, you are responsible for supporting the manager with the daily operations and managing the Factory Service Centre in the absence of the Manger. Your responsibilities include providing leadership and support of growth and development to FSC Technicians.  The FSC Manager is responsible for the daily operations of the Service Centre.  The FSC Manager has oversight for the completion of all Service Technician tasks, duties, and responsibilities in a timely, accurate, complete, and thorough basis. As well, you will support the sale of accessories, and parts, and answer general product questions.

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public, including assisting with de-escalating difficult situations.
• Ensure all Service Technicians are trained to repair our product/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools.
• Oversee and assess FSC Staff activities and provide them with regular performance-related feedback.
• Ensures the appropriate service levels are maintained in the Factory Service Centre.
• Repair customer tools/products when necessary.
• Handle major incidents that cannot be resolved by Service Technician.
• Work with management on customer service initiatives.
• Maintain documentation pertaining to customer sales and work orders.
• Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image.
• Provide support to other Service Centres and other Makita departments as required.
• Perform other job-related duties/projects as assigned.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• Five (5) year of related experience repairing tools/equipment.
• One (1) year of supervisory experience.
• Knowledge and experience with the use of and repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
• Communication skills: verbal and in writing, ensuring you are clear and concise.
• Interpersonal skills: to develop good working relationships with our customers and staff.
• Comprehension: Ability to read, interpret and explain documents, including safety rules, operating and maintenance instructions and service/repair manuals.
• Planning and organizational skills: to prioritize the FSC’s workload.
• Leadership and Teamwork: ability to lead and work in a team environment.
• Inventory Management: inventory control, shipping and receiving an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Interested in joining the Makita team?

Please forward a copy of your resume to the hiring manager at k.marumoto@makita.ca.

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Job Summary:  

As an Associate in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.  You will be responsible for ensuring that the showroom is maintained in a safe, orderly, and clean manner, providing administrative support, and assisting with reports in accordance with company standards. 

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Processing invoices for sale of products and repairs.
• Supporting the Service Centre with their administrative tasks and reports.
• Notifying customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory levels for parts and accessories.
• Ensuring the Factory Service Centre is clean and organized consistent with the Makita brand image.
• Shipping and receiving goods; both internal and customer items.
• Performing other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of customer service experience.
• Experience using computer software (Microsoft Suite).
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving via courier service an asset.
• Familiarity with electric (AC & DC), pneumatic and gasoline-powered tools an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Company Benefits:

• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement

Interested in joining our team? 

Please forward a copy of your resume to hr@makita.ca.

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Job Summary:  

As an Associate in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.  You will be responsible for ensuring that the showroom is maintained in a safe, orderly, and clean manner, providing administrative support, and assisting with reports in accordance with company standards. 

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Processing invoices for sale of products and repairs.
• Supporting the Service Centre with their administrative tasks and reports.
• Notifying customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory levels for parts and accessories.
• Ensuring the Factory Service Centre is clean and organized consistent with the Makita brand image.
• Shipping and receiving goods; both internal and customer items.
• Performing other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of customer service experience.
• Experience using computer software (Microsoft Suite).
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving via courier service an asset.
• Familiarity with electric (AC & DC), pneumatic and gasoline-powered tools an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Company Benefits:

• Monthly bonus plan
• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement

Interested in joining our team? 

Please forward a copy of your resume to the Service Centre Manager, Yven Fernandez at fscburnaby@makita.ca.

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.