Current Openings :

Job Summary:  

Reporting to the Product Manager, the Assistant Product Manager will assist in planning, executing the strategy of Makita’s range of power tools and accessories over their lifecycle. They will support the marketing team’s objectives and work cross-functionally with internal departments to ensure company goals are achieved. This position is based in Whitby, Ontario.

This role is ideal for new university and college graduates (or candidates with two-years post-graduation experience or less) in marketing, business, science, engineering, liberal arts, and/or entrepreneurship, looking to get hands-on, real-world experience, and have a strong desire to advance themselves to become future business leaders.

Responsibilities:

• Assist in new product launches to our sales team, channel partners and customers.
• Conduct market research, competitive product testing and pricing analysis. Gather online reviews for products.
• Assist developing marketing and communication material for products and key markets.
• Deliver sales support including requests such as presentations, line reviews, etc.
• Regularly visit job sites to gather end user information and conduct voice of customer interviews for product development purposes.
• Ensure product specifications for new tools and accessories are accurate, including existing products on our website, catalogues, and marketing materials
• Assist in maintaining a competitor and end user database to help tailor our value proposition and, understand customer needs/preferences and key applications.
• Become an expert in the Makita product portfolio, markets, and competition.
• Other related duties as may be required.

Qualifications:

• Bachelor’s degree or three (3) year post-secondary diploma.
• Knowledge and interest in power tools and/or the construction/building trades.
• Self-starter and entrepreneurial in spirit
• Organization: create and keep deadlines, prioritize tasks, multi-tasking, and planning.
• Analytical and problem-solving skills: can identify a problem, gather information, generate creative ideas, and develop a solution.
• Critical thinking: can analyze and evaluate facts to form a judgement.
• Interpersonal skills: relates well with people, active listener, collaborates and works well with others.
• Teamwork: ability to work in a team environment or independently with minimum supervision.
• IT Skills: Proficiency in Microsoft Office is required. Power BI, Adobe is welcomed.
• A valid driver’s license maintained in good standing.
• Fluent in English, excellent communication (oral and written) and professional demeanor.
• Bilingual in English and French is an asset.

Physical Demands/Environment:

• Regularly repeat the same movement when entering data.
• Required to regularly stand; walk; and stoop, bend or reach above head.
• Able to ascend and descend stairs.
• May be required to occasionally lift, push, or pull up to 30 pounds.
• Have a high level of social contact with staff.
• Some travel may be required for this position, which includes overnight stays in some cities where events are being held

Company Benefits:

• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement

Location:

• Head Office - Whitby, ON.  

Travel:

• Occasional

Application Instructions:

Please forward your resume to pmcareers@makita.ca before the application deadline of Friday December 17, 2021.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted. If selected to participate in the recruitment process, please advise us if you require any accommodations.

Job Summary: 

The Regional Service Manager is responsible for providing leadership to the Service Centres in their region to ensures the delivery of after sales service meets or exceeds Makita Canada’s standards. They will also develop relationships with authorized service centres and ensure we are meeting their needs so they can deliver service to our end users at a standard that meets Makita’s corporate requirements.

This position will be located in Whitby and is responsible for our locations in Ontario and all provinces east of Ontario, therefore bilingual (French and English) is preferred.

Responsibilities:

• Track productivity to ensure Factory Service Centres meet or exceed corporate targets. 
• Assess staff activities and provide regular performance-related feedback to the National Service Manager.
• Maintain safe and healthy work environment by ensuring regulatory and company standards and practices are adhered to.
• Ensures service employees, in their assigned region, are properly and adequately trained in service procedures to represent Makita Canada Inc. in a professional and responsible manner.
• Ensures that appropriate controls are in place to ensure adequate and accurate inventory is available in the Factory Service Centres.
• Develop, plan, implement and review new initiatives that will enhance/improve after sales service to our customers.
• Monitor and report tool function and quality issues to the National Service Manager.
• Communicates and develops relationships with key Authorized Service Centres in their assigned region.
• Hire, lead and develop Factory Service Centre Managers in their assigned region.
• In conjunction with the National Service Manager, conduct employee performance reviews for staff in their assigned region.
• Acts as the first step of escalation when issues cannot be resolved at the FSC level.
• Communicate and collaborate with the other departments, as necessary.
• Perform other job-related duties/projects as assigned. 

Qualifications:

• High School Diploma or equivalent. 
• Degree or Diploma in Business or a related field would be an asset.
• A minimum of five (5) years supervising or managing staff in a related field.
• Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools. 
• Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools.
• Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals. 
• Fluent in both English and French, excellent communication (oral and written) and professional demeanor.
• Superior computer knowledge specifically, MS-Office suite.
• Organization: create and keep deadlines, prioritize tasks for you and your team, delegation, multi-tasking, and planning.
• Leadership: works well with a wide range of individuals to provide support, coaching, encouragement, and direction.
• Analytical: identify a problem or issue, gather information, develop a solution.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Travel:

• Frequent overnight travel required.

Company Benefits

• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement Plan

Interested in Joining our Team?

Please submit your cover letter and resume to careers@makita.ca, with the subject line Regional Service Manager, by the closing date of Monday, December 20, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with Human Rights and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).

Job Summary: 

Under the direction of the Warehouse Manager, the Warehouse Supervisor Shipping will oversee all warehouse shipping activities, ensure efficient and accurate processes, and maximize warehouse productivity. They are responsible for ensuring smooth daily operations that meet and exceed daily performance expectations to increase and support the company’s goal to increase overall market share.

This position is located at our head office in Whitby.

Responsibilities:

• Responsible to communicate with carriers to receive quotes and book all outgoing shipments
• Request delivery appointments in customer portals
• Monitor all pick slips and ensure they are shipped within target turn time
• Responsible for managing invoices related to shipping services
• Manage all customer compliance requests with focus on EDI account
• Work with Receiving Supervisor to ensure pick locations are replenished correctly
• Supervise and direct warehouse staff.
• Stand in as Warehouse Manager in their absence.
• Determine staffing levels and assign workload.
• Coordinating logistical processes.
• Organize and maintain inventory and storage areas.
• Ensure the timely and accurate unloading of incoming shipments.
• Checking orders, items received, inventory, and deliveries for accuracy.
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Consult and organize activities with other teams and departments.
• Assist in organizing the warehouse for inventory and help lead the inventory process.
• Maintaining records, reporting relevant information, and preparing any necessary documentation.
• Coordinating and maintaining fleets (forklifts) and equipment.
• Ensuring basic maintenance standards and compliance with health and safety regulations.
• Performing a daily visual inspection of the warehouse grounds.
• Perform other job-related duties/project as assigned.

Qualifications:

• Diploma in Logistics, Supply Chain Management, Business Administration, or relevant field.
• A minimum of three (3) years of Supervisory experience, preferably in a warehouse.
• Forklift certification and/or ability to successfully complete forklift training and operate machinery safely according to company protocol.
• Communication and Interpersonal skills: ability to provide good customer service, and resolve issues in a clear, concise, and professional manner.
• Accountability: Ability to ensure the job is completed within assigned timelines; holding yourself and others accountable for the expectations.
• Organizational Skills: Strong organizational and time management skills to manage and prioritize work.
• Attention to Detail: Attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.
• Technical Skills: Proficiency in computer systems, including Microsoft and data entry systems.
• Analytical skills: ability to use problem solving techniques to resolve issues/errors.
• Continuous Learner: Driven to learn, research and improve processes.
• Manual Dexterity: ability to use a variety of tools and equipment from computers to hand tools.

Travel:

• Infrequent travel

Company Benefits

• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement Plan

Interested in Joining our Team?

Please submit your cover letter and resume to careers@makita.ca, with the subject line Warehouse Supervisor Shipping, by the closing date of December 10, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with Human Rights and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

As a Factory Service Centre Manager-in-Training, you are responsible for supporting the manager with the daily operations and managing the Factory Service Centre in the absence of the Manger. Your responsibilities include providing leadership and support of growth and development to FSC Technicians.  The FSC Manager is responsible for the daily operations of the Service Centre.  The FSC Manager has oversight for the completion of all Service Technician tasks, duties, and responsibilities in a timely, accurate, complete, and thorough basis. As well, you will support the sale of accessories, and parts, and answer general product questions.

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public, including assisting with de-escalating difficult situations.
• Ensure all Service Technicians are trained to repair our product/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools.
• Oversee and assess FSC Staff activities and provide them with regular performance-related feedback.
• Ensures the appropriate service levels are maintained in the Factory Service Centre.
• Repair customer tools/products when necessary.
• Handle major incidents that cannot be resolved by Service Technician.
• Work with management on customer service initiatives.
• Maintain documentation pertaining to customer sales and work orders.
• Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image.
• Provide support to other Service Centres and other Makita departments as required.
• Perform other job-related duties/projects as assigned.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• Five (5) year of related experience repairing tools/equipment.
• One (1) year of supervisory experience.
• Knowledge and experience with the use of and repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
• Communication skills: verbal and in writing, ensuring you are clear and concise.
• Interpersonal skills: to develop good working relationships with our customers and staff.
• Comprehension: Ability to read, interpret and explain documents, including safety rules, operating and maintenance instructions and service/repair manuals.
• Planning and organizational skills: to prioritize the FSC’s workload.
• Leadership and Teamwork: ability to lead and work in a team environment.
• Inventory Management: inventory control, shipping and receiving an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Company Benefits:

• Monthly bonus plan
• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement

Interested in joining our team? 

Please submit your cover letter and resume to careers@makita.ca, with the subject line Manager-In-Training, by the closing date of Wednesday, December 17, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).

Interested in joining the Makita team?

Please forward a copy of your resume to the hiring manager at k.marumoto@makita.ca.

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.

Locations:

• Burnaby, BC
• Montreal, QC
• Quebec, QC

Job Summary:  

As an Associate in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.  You will be responsible for ensuring that the showroom is maintained in a safe, orderly, and clean manner, providing administrative support, and assisting with reports in accordance with company standards. 

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Processing invoices for sale of products and repairs.
• Supporting the Service Centre with their administrative tasks and reports.
• Notifying customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory levels for parts and accessories.
• Ensuring the Factory Service Centre is clean and organized consistent with the Makita brand image.
• Shipping and receiving goods; both internal and customer items.
• Performing other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of customer service experience.
• Experience using computer software (Microsoft Suite).
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving via courier service an asset.
• Familiarity with electric (AC & DC), pneumatic and gasoline-powered tools an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Company Benefits:

• Monthly bonus plan
• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement

Interested in joining our team? 

Please submit your cover letter and resume to careers@makita.ca, with the subject line Service Counter Associate, by the closing date of December 17, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).

Mulitple Regions

• Burnaby, BC
• Montreal, QC
• Quebec City, QC

Job Summary:  

As a Technician in our Factory Service Centre’s you are key to our after-sales service. You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.

Responsibilities:

• Providing excellent customer service to our clients/dealers and the public.
• Visually inspecting and testing products/equipment.
• Dismantling products/equipment and repairing within Makita Canada Inc. standards.
• Troubleshooting and identifying malfunctioning or inoperative equipment.
• Assemble and test tools to ensure proper performance levels.
• Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
• Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
• Maintaining inventory of parts and accessories.
• Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image at all times.
• Performs other related duties as required.

Qualifications:

• Minimum of a High School Diploma or equivalent.
• One (1) year of related experience repairing tools/equipment.
• Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
• Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools.
• Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals.
• Strong planning and organizational skills to be able to prioritize your work.
• Ability to work in a team environment and independently with minimum supervision.
• Knowledge of inventory control, shipping and receiving an asset.
• Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
• Basic knowledge of English to serve customers in either language.

Company Benefits:

• Monthly bonus plan
• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement

Interested in joining our team?  

Please submit your cover letter and resume to careers@makita.ca, with the subject line Technician, by the closing date of Wednesday, December 17, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).

Job Summary: 

The Field Product Specialist is responsible the development of sales through building relationships with end users, organizing and delivering practical demonstrations, and educating end users about our products through their extensive product knowledge.

Responsibilities:

• Add value to the relationships between Makita Canada and the end user community in Canada.
• Establish, maintain, and grow relationships with targeted and strategic end users and end user organizations in Canada.
• Undertake product and market research as requested by senior management.
• Participate in events and shows that offer direct access to and with the professional / industrial end user community in Canada.
• Keep accurate records of call activities and sales successes related to target products and/or brand conversions.
• Prepare monthly reports on activity, sales, etc…
• Actively solicit, support and work with strategic dealers on joint sales calls and other initiatives resulting in mutual benefit to the dealer and Makita Canada.
• Provide product training and demonstrations to end users and end user organizations as required.
• Other job-related activities, duties, and projects, as assigned.

Qualifications:

• High School Diploma or equivalent.
• Two (2) year of related experience in product demonstration or sales preferred.
• Valid/Current Drivers Licence with clean driving record/extract required.
• Communication Skills: excellent communication (oral and written) in a clear, concise, and professional manner. Fluent in English
• Interpersonal skills: relate well with people, active listener and collaborator.
• Teamwork: works cooperatively and effectively with a wide range of individuals.
• Detailed Orientation: meticulous about managing your time, evaluating your priorities, and accomplishing your goals.
• Proficient in MS-Office; Word, Excel, and Outlook.
• Mechanical aptitude with solid knowledge and use of power tools.

Travel:

• Extensive travel throughout the province and some nationally required.
• Overnight travel will be required.

Company Benefits:

• Vehicle, laptop, and cell phone
• Expense Reimbursement
• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement

Interested in joining our Team?

Please submit your cover letter and resume to careers@makita.ca, with the subject line Field Product Specialist - OPE, by the closing date of December 17, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).

Mulitple Regions:

• Lower Mainland, BC
• Winnpeg, MB
• GTA, ON
• Montreal, QC

Job Summary: 

The Field Product Specialist is responsible the development of sales through building relationships with end users, advising them on current and new product introductions, organizing and delivering practical demonstrations, and educating end users about our products through their extensive product knowledge.

Responsibilities:

• Add value to the relationships between Makita Canada and the end user community in Canada.
• Establish, maintain, and grow relationships with targeted and strategic end users and end user organizations in Canada.
• Undertake product and market research as requested by senior management.
• Participate in events and shows that offer direct access to and with the professional / industrial end user community in Canada.
• Keep accurate records of call activities and sales successes related to target products and/or brand conversions.
• Prepare monthly reports on activity, sales, etc…reports will be shared and communicated within Makita Canada for follow-up and replication in other regions.
• Actively solicit, support and work with strategic dealers on joint end user calls and other initiatives resulting in mutual benefit to the dealer and Makita Canada.
• Provide product training and demonstrations to end users and end user organizations as required.
• Other job-related activities, duties, and projects, as assigned.

Qualifications:

• High School Diploma or equivalent.
• A minimum of two (2) years of related experience in product demonstration or sales.
• Valid/Current Drivers Licence with clean driving record/extract required.
• Construction Trades and/or experience in the Residential and or Commercial building industry as a Trades person or Journeyman in any of the trades would be an asset.
• Mechanical aptitude with solid knowledge and use of power tools.
• Communication Skills: excellent communication (oral and written) in a clear, concise, and professional manner.
• Interpersonal skills: relate well with people, effective/active listener, collaborate and work well with others.
• Teamwork: works cooperatively and effectively with a wide range of individuals, successfully builds relationships.
• Detailed Orientation: meticulous about managing your time, evaluating your priorities, and accomplishing your goals.
• Proficient in MS-Office; Word, Excel, and Outlook.

Travel:

• Extensive travel throughout the province and some nationally required.
• Overnight travel will be required.

Company Benefits:

• Vehicle, laptop, and cell phone
• Expense Reimbursement
• Medical/Dental/Vision/Life Benefits
• RSP Plan
• Education Reimbursement

Interested in Joining our Team?  

Please submit your cover letter and resume to careers@makita.ca, with the subject line Field Product Specialist and location, by the closing date of Wednesday, December 17, 2021.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer, and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (careers@makita.ca).