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Makita is an international brand producing a wide range of professional power tools within an ever-expanding market. We have been in Canada since 1973 employing hundreds of people that understand, demonstrate and respect our company values.

Our employees are our business, we understand and appreciate what our employees do, they are the reason behind Makita’s success. Makita Canada Inc. has a lot of long service employees with extensive knowledge and experience. When we recruit new employees to join our team we strive to hire people that understand, demonstrate and respect our company values.

We offer a wide variety of positions from coast to coast. Our Head Office is in Whitby, Ontario, with two warehouse/distribution centres (Ontario & BC) along with 13 factory service centres, strategically located across Canada. If you are interested in being considered for employment with Makita Canada Inc. please email your résumé and Cover Letter (Word or PDF) to the email listed in the job posting.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes. Accommodations will be provided to individuals upon request, requests can be made to Human Resources (hr@makita.ca).

Current Openings :

Job Title : Service Technician – QC x 2 Back To Top
Posted on : 2020-10-19

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

As a Technician in our Factory Service Centre’s you are key to our after-sales service. You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.

Responsibilities:

  • Providing excellent customer service to our clients/dealers and the public.
  • Visually inspecting and testing products/equipment.
  • Dismantling products/equipment and repairing within Makita Canada Inc. standards.
  • Troubleshooting and identifying malfunctioning or inoperative equipment.
  • Assemble and test tools to ensure proper performance levels.
  • Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
  • Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
  • Maintaining inventory of parts and accessories.
  • Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image at all times.
  • Performs other related duties as required.

Qualifications:

  • Minimum of a High School Diploma or equivalent.
  • One (1) year of related experience repairing tools/equipment.
  • Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
  • Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools.
  • Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals.
  • Strong planning and organizational skills to be able to prioritize your work.
  • Ability to work in a team environment and independently with minimum supervision.
  • Knowledge of inventory control, shipping and receiving an asset.
  • Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
  • Basic knowledge of English to serve customers in either language

Staring Salary: $17.00 per hour

Application Instructions:

If you are interested in working with Makita Canada Inc. as a Technician in our Factory Service Centres forward a copy of your resume to our Factory Service Centre Manager.

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.


Job Title : Service Center Assistant – QC x 2 Back To Top
Posted on : 2020-10-19

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.  You will be responsible for ensuring that the showroom is maintained in a safe, orderly, and clean manner, providing administrative support, and assisting with reports in accordance with company standards. 

Responsibilities:

  • Providing excellent customer service to our clients/dealers and the public.
  • Processing invoices for sale of products and repairs.
  • Supporting the Service Centre with their administrative tasks and reports.
  • Notifying customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
  • Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
  • Maintaining inventory levels for parts and accessories.
  • Ensuring the Factory Service Centre is clean and organized consistent with the Makita brand image.
  • Shipping and receiving goods; both internal and customer items.
  • Performing other related duties as required.

Qualifications:

  • Minimum of a High School Diploma or equivalent.
  • One (1) year of customer service experience.
  • Experience using computer software (Microsoft Suite).
  • Strong planning and organizational skills to be able to prioritize your work.
  • Ability to work in a team environment and independently with minimum supervision.
  • Knowledge of inventory control, shipping and receiving via courier service an asset.
  • Familiarity with electric (AC & DC), pneumatic and gasoline-powered tools an asset.
  • Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Staring Salary: $15.00 to $16.50 per hour

Application Instructions:

If you are interested in working with Makita Canada Inc. as a Service Centre Assistant please forward a copy of your resume to our Factory Service Centre Manager:

 

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.


Job Title : Customer Service Representative – Richmond, BC Back To Top
Posted on : 2020-10-19

Job Summary: 

The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing data accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills as well as exercising some independent judgment.  The representative will work with all departments of the Company to ensure the customer is satisfied to the best of Makita’s ability. 

Responsibilities:

  • Accurately and efficiently process customer orders, credits and returns.
  • Answering incoming customer calls regarding orders, pricing, billing, products, service, and general inquiries.
  • Ensuring all pricing is current and consistent with those established by Makita.
  • Ensure that promotional pricing is applied consistently and within company guidelines, policies, and procedures.
  • Where Electronic Data Interchange (EDI) is used, ensure that orders are correct and processed in a timely manner.
  • Communicate and coordinate with colleagues, as necessary.
  • Provide support to other departments as required.
  • Perform other job-related duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • A minimum of two (2) years of related experience in customer service.
  • Excellent communication skills: adapt communication to respond to situational
  • Interpersonal Skills: relate well with people, effective/active listener, collaborate and work well with others.
  • Superior computer skills: MS-Office, AS400, data entry.
  • Attention to Detail: attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.
  • Analytical skills: identify a problem or issue, gather information, develop a solution.
  • Critical thinking: analyze and evaluate facts to form a judgement.
  • Basic knowledge: power tools (can be earned on the job).
  • Able to operate office equipment such as computers, telephones, and facsimile machines.

Application Instructions:

Interested in joining our team! Please submit your cover letter and resume to hr@makita.ca by the closing date of Friday, November 6, 2020.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).


Job Title : Sales Representative - Saskatchewan Back To Top
Posted on : 2020-10-13

Job Summary: 

The Sales Representatives work together with the Makita Canada Inc. team to support the company’s business plan, mainly assisting the sales team to achieve their sales objectives. The sales representatives are responsible for a specific territory and special accounts within the same area, which includes visiting customers to establish and/or maintain business relationships.

The sales representatives will work with all departments throughout Makita Canada Inc. to assist in a smooth transition for the customer ensuring they are satisfied to the best of Makita’s ability. 

Responsibilities:

  • Establish, maintain, and grow relationships with current customers and build relationships with new customers. 
  • Coordinate activities to add value to the customers within the territory to ensure they are receiving superior levels of service.
  • Assist with overall sales growth for Makita Canada: 
    • Ensuring their sales targets are met or surpassed.
    • Assist with growth in specific and targeted products and categories 
    • Establishment and maintenance formalized programs. 
    • Successful execute product and brand conversions.
  • Provide sales/marketing support and product knowledge service to major “box” stores in assigned territory.
  • Organize product training and demonstration for end users and end user organizations as required.
  • Analyze the territory/market’s potential, track sales and status reports. 
  • Keep and submit accurate records of call activities and weekly itinerary.
  • Participate in events and shows, prepare and present demo days for retail market.
  • Prepare monthly sales reports on your region.
  • Other job-related activities, duties, and projects, as assigned.

Qualifications:

  • High School Diploma or equivalent.
  • Degree or Diploma in Business, Sales, Marketing, or related field an asset.
  • A minimum of two (2) years of related experience in sales.
  • Valid Drivers Licence with clean driving record, driver’s abstract required.
  • Communication skills (oral and written): able to communicate in a clear and professional manner.
  • Interpersonal: relates well with people, effective/active listener, collaborate and work well with others.
  • Teamwork: works cooperatively and effectively with a wide range of individuals, successfully builds relationships.
  • Service Orientation: Provides superior customer focused service based on their needs.
  • Planning/organization: ability to prioritize and plan work activities, uses time efficiently, develops realistic action plans.
  • Problem Solving: identifies and resolves problems in a timely manner by gathering and analysing the information to develop solutions.
  • Strategic Thinking: develops strategies to achieve organizational and sales goals.
  • Adaptability: manages competing demands, changes approach to changing conditions.
  • Innovation: meets challenges with resourcefulness, generates suggestions for improving work.
  • Technical Skills: Proficient in MS Office (Word, Excel, Outlook).
  • Basic knowledge: power tools (can be learned on the job).

Travel:

  • Varies – dependant on their location within the assigned territory
  • Overnight travel will be required.

Application Instructions:

Interested in joining our team! Please submit your cover letter and resume to v.mok@makita.ca by the closing date of Monday, November 9, 2020.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and we value diversity in our workplace. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and Accessibility Legislation. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process and you require accommodations, please advise Human Resources (hr@makita.ca).


Job Title : Material Handler (Forklift Trained/Certified) - Richmond, BC Back To Top
Posted on : 2020-09-11

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

Under the supervision of warehouse leadership (Manager, Supervisor, Lead) the primary function of the Material Handler II is to perform a range of warehouse duties including, but not limited to picking, packing, shipping, receiving and repack.

Responsibilities:

  • Perform all types of order picking including cluster or mezzanine picking, list picking, and pallet picking.
  • Load and process LTL, TL and Small Parcel shipments.
  • Receives parts and checks against appropriate corresponding paperwork such as a purchase orders, packing list, etc.
  • Unloads merchandise from trucks or containers.
  • Accurate and complete labeling of boxes and pallets to comply with internal SOP’s.
  • Can effectively copy, scan and file shipping documentation to assure Makita’s ability to provide backup documentation and historical records.
  • Maintains neat, orderly, clean and safe work areas; this can and will include sweeping, dusting, trash disposal and other miscellaneous sanitation duties as assigned.
  • Operate forklift and/or pallet jack safely
  • Assists in periodic physical inventory of stock on hand and in maintaining perpetual inventory.
  • Must be able to interpret data of warehouse system and key pertinent information.
  • Complies with all safety, customer compliance, and security procedures.
  • Ability to adapt to changes in the workload requirements.
  • Other related duties as assigned.

Qualifications:

  • Teamwork skills: ability to work in other departments as needed based on workload and manpower needs.
  • Communication skills: ability to work and communicate with peers and management.
  • Manual dexterity: Ability to operate all manual material handling equipment.
  • Accountability: Ability to follow instructions and follow thru of those instructions consistently.
  • Time Management: Ability to manage time to complete the assigned work.
  • General mathematical skills: Ability to process orders and recognize errors.
  • Problem Solving Skills: ability to recognize a problem and adjust or make recommendations to correct the issue.
  • Attention to detail: ability to accurately and consistently complete work with little to no errors.

Education and/or Experience:

  • A secondary school Diploma.
  • A minimum of three (3) years warehouse experience or equivalent.
  • Forklift Certified.
  • Must be able to read, write, and understand basic English.
  • Experience with desktop software applications
  • Experience driving electric Walkie riders, stock chasers, pallet stretch wrapper.

Physical Demands/Environment:

  • Ability to work in an environment that is sometimes hot or cold and subject to loud noises, hazardous materials, chemicals, etc.
  • Requires the ability to sit, stand, walk, bend, or reach for extended time.
  • Requires ability to lift, push, pull, items up to 50lbs
  • May be subjected to working overtime as required, weekends or irregular hours.

Application Instructions:

Please forward a cover letter and resume to the hiring manager at j.nagasaki@makita.ca before the application deadline of October 9, 2020.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request.

We thank all those who apply for employment opportunities with Makita, however only those selected for an interview will be contacted. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.


Job Title : Assistant Manager (Factory Service Centre) - Burnaby, BC Back To Top
Posted on : 2020-06-23

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

As an Assistant Manager in our Factory Service Centre’s you are responsible for supporting the manager with the daily operations and managing the Factory Service Centre in the absence of the Manger.  Your responsibilities also include assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, and answering general product questions.

Responsibilities:

  • Providing excellent customer service to our clients/dealers and the public, including assisting with de-escalating difficult situations.
  • Assist in the training of FSC Technicians.
  • Visually inspecting and testing products/equipment.
  • Dismantling products/equipment and repairing within Makita Canada Inc. standards.
  • Troubleshooting and identifying malfunctioning or inoperative equipment and assisting other technicians when they are having difficulties.
  • Assemble and test tools to ensure proper performance levels.
  • Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
  • Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
  • Shipping and receiving of goods.
  • Maintaining inventory of parts and accessories.
  • Maintaining cash and account balances on hand as well as the ability to do branch banking when required.
  • Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image.
  • Performs other related duties as required.

Qualifications:

  • Minimum of a High School Diploma or equivalent.
  • Five (5) year of related experience repairing tools/equipment.
  • One (1) year of supervisory experience.
  • Knowledge and experience with the use of and repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
  • Communication skills: verbal and in writing, ensuring you are clear and concise.
  • Interpersonal skills: to develop good working relationships with our customers and staff.
  • Ability to read, interpret and explain documents, including safety rules, operating and maintenance instructions and service/repair manuals.
  • Planning and organizational skills: to prioritize the FSC’s workload.
  • Leadership and Teamwork: ability to lead and work in a team environment.
  • Inventory Management: inventory control, shipping and receiving an asset.
  • Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Staring Salary: $20.00 to $24.00 per hour

Application Instructions:

If you are interested in joining the Makita team, please forward a copy of your resume to our Factory Service Centre Manager, Yven Fernandez at fscburnaby@makita.ca

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.


Job Title : Service Centre Assistant – Burnaby, BC Back To Top
Posted on : 2020-06-23

Makita is an international brand that produces cordless and electrical power tools, pneumatic tools, outdoor power equipment and cleaning equipment. Our focus is Customer First – a simple concept and we get it. Our tools are designed and developed with the user in mind and answering a simple question: How do we make the job easier and more efficient for the customer?

We have been in Canada since 1973 employing hundreds of people during our 40+ year history. Our Head Office is in Whitby, Ontario; we also operate 2 warehouse/distribution centres (Ontario and British Columbia), and 13 factory service centres, strategically located from Nova Scotia to British Columbia. Looking back on our history we are proud of our achievements and excited for the future and what it holds for our company.

Job Summary:  

As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.  You will be responsible for ensuring that the showroom is maintained in a safe, orderly, and clean manner, providing administrative support, and assisting with reports in accordance with company standards. 

Responsibilities:

  • Providing excellent customer service to our clients/dealers and the public.
  • Processing invoices for sale of products and repairs.
  • Supporting the Service Centre with their administrative tasks and reports.
  • Notifying customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
  • Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
  • Maintaining inventory levels for parts and accessories.
  • Ensuring the Factory Service Centre is clean and organized consistent with the Makita brand image.
  • Shipping and receiving goods; both internal and customer items.
  • Performing other related duties as required.

Qualifications:

  • Minimum of a High School Diploma or equivalent.
  • One (1) year of customer service experience.
  • Experience using computer software (Microsoft Suite).
  • Strong planning and organizational skills to be able to prioritize your work.
  • Ability to work in a team environment and independently with minimum supervision.
  • Knowledge of inventory control, shipping and receiving via courier service an asset.
  • Familiarity with electric (AC & DC), pneumatic and gasoline-powered tools an asset.
  • Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Staring Salary: $15.00 to $16.50 per hour

Application Instructions:

If you are interested in working with Makita Canada Inc. as a Technician in our Factory Service Centre in Burnaby, BC please forward a copy of your resume to our Factory Service Centre Manager, Yven Fernandez at fscburnaby@makita.ca

We thank all those who apply for employment opportunities with Makita Canada Inc., however only those selected for an interview will be contacted.

Makita Canada Inc. is an equal opportunity employer and makes employment decisions based on merit. We value diversity in our workplace and are committed to attracting and retaining people who will work together effectively. We are committed to providing inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and the Accessibilities for Ontarians with Disabilities Act, 2005. Accommodations will be provided to individuals, upon request. If selected to participate in the recruitment process, please advise Human Resources (l.summers@makita.ca) if you require any accommodations.


 

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